Automotive Service Advisors
Graff Toyota of Chesterton · grafftoyotachesterton.com
Burns HarborEntry level1+ yrs
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The job in short
An entry-level full-time Customer Service Representative role at Graff Toyota of Chesterton in Burns Harbor, asking for 1+ years of experience.
Details
- Found
- 38 d ago · posted 2025-10-18
- Location
- Burns Harbor, IN
Full description
Graff Auto Campus | Automotive Service Advisor
Grow Your Service Career Across Five Brands
We're looking for experienced Service Advisors who thrive in a high-volume drive, put customers first, and want a real path forward. At Graff Auto Campus you'll work with Ford, Toyota, Kia, Chevrolet, and Chevrolet GMC teams backed by strong leadership.
What We Offer
• Ongoing training and coaching from service leadership
• A team-focused culture that recognizes strong CSI and results
• Modern tools for text and video customer communication
• A clear path: Service Advisor → Senior Service Advisor → Assistant Service Manager → Service Manager
What You'll Do
• Greet customers promptly and gather customer and vehicle information
• Clearly document all vehicle symptoms as described by the customer
• Recommend maintenance based on age, mileage, and vehicle history
• Prepare complete, accurate labor and parts estimates
• Set follow-up times, track each vehicle's progress, and update customers frequently
• Verify the final invoice matches the work performed on the repair order
• Explain all completed work and charges to customers
What You Bring
• At least 1 year of experience as a dealership Service Advisor
• Automotive knowledge
• A positive attitude and high-volume mentality
• A CSI-focused, customer-first approach
Apply today. We move quickly and want to meet you.