Job Details: Job Location: LSC Houston - Houston, TX, Position Type: Full Time, Salary Range: $50000.00 - $60000.00,   At Lone Star Communications, we believe work should be more than a job, it should be an investment in your future. As an employee-owned company, every team member shares our collective success. Job Purpose: The Sales Support Specialist-HC plays a critical role in supporting and strengthening relationships across Lone Star Communications’ healthcare client base. This position serves as a primary day-to-day contact for assigned accounts, ensuring consistent communication, high quality service execution, and seamless coordination across internal teams. This is a client-facing role focused on relationship management, operational execution, and growth enablement; working closely with the sales, service, and operations teams to deliver exceptional customer experience. Duties and Responsibilities Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings. All employees are required to actively participate in the LSC Safety Program. Be the forerunner in assuring customer satisfaction by meeting customer’s expectations while containing scope and cost creep. Other duties as assigned. SALES AND CUSTOMER SUPPORT Handle inbound and outbound customer calls regarding products, services, pricing, delivery, and order status Assess customer needs and recommend renewals, upgrades, and new solutions Provide product education and support to customers Coordinate troubleshooting basic technical or service-related issues. CLIENT RELATIONSHIP MANAGEMENT: Serve as a liaison and coordinate contacts for assigned healthcare clients  Maintain consistent communication through regular outreach and follow-up  Build strong relationships with stakeholders and decision-makers  Ensure client needs are addressed promptly and effectively    ACCOUNT COORDINATION & EXECUTION  Coordinate across internal teams to ensure accurate and timely execution  Track ongoing client activity including installations and upgrades  Maintain visibility into account timelines, deliverables, and milestones  Process customer orders, including order entry, review, and tracking Support billing reconciliation and prepare account-related documentation for clients     REPORTING & ADMINISTRATION Maintain accurate and up-to-date Q360 records Track account interactions and project progress Create, process, and maintain reports for assigned clients Support reporting and internal account planning Assist with credit requests and invoice coordination Accountable for contractor prequalification updates and renewals OPPORTUNITY IDENTIFICATION & GROWTH SUPPORT  Identify opportunities for additional products and services within existing accounts  Gather insight into client needs and market activity  Provide feedback on customer satisfaction and improvement opportunities Partner with senior sales team members to support growth initiatives  CRM & PROCESS MANAGEMENT  Maintain accurate and up-to-date CRMrecords  Track account interactions and project progress  Support reporting and internal account planning    ISSUE RESOLUTION & CUSTOMER EXPERIENCE  Proactively identify and resolve customer issues  Escalate delays or problem areas and recommend solutions Collaborate internally to ensure high-quality service delivery  Maintain a consistent, positive client experience  Qualifications Required: High School Diploma or equivalent 2-5 years in customer service, sales support, account coordination, or client-facing support roles Preferred: Experience in healthcare technology or related industries preferred Additional Requirements  Ability to travel locally within the region  Occasional travel to other Lone Star regions  Valid driver’s license and reliable transportation Education Requirements High School Diploma or GED, with a minimum of 3 years office related experience, OR Associate degree from an accredited college with 2 years working experience, or on the job training may substitute as equivalent Skills Strong communication and interpersonal skills  Highly organized with strong attention to detail  Ability to manage multiple priorities effectively  Customer-focused and proactive problem-solving mindset  Experience with CRM systems   Proficiency in Microsoft Office Suite  Understand and adhere to company policies and applicable laws Qualifications: