*PLEASE READ REQUIREMENTS TO QUALIFY FOR THIS POSITION BEFORE APPLYING* Position Purpose: To ensure customers receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment. • Assist Area Manager in day to day management duties. • Manage daily store operation. • Resolve customer issues/ concerns. • Understand and comply with OSHA and EPA standards. • Ensure employees perform required procedures and follow all policies as outlined by the company. • Ensure equipment and facilities are maintained. • Handle personnel issues in absence of Area Manager in a professional manner. • Ensure the store is opened and closed promptly. • Counsel employees in absence of Area Manager, as needed. • Follow all policies and procedures as outlined in the Employee Handbook. • Assist Area Manager in training, leading and developing employees in accordance with company guidelines. • Assist management team in upholding store image and brand standards. • Other duties as requested or assigned. Job Competencies: • Customer service skills to manage the customer’s experience and difficult customer situations. • Ethics and integrity to treat others with respect. • Basic computer skills to enter customer and vehicle information correctly. • Cash handling skills. • Supervisory skills Required Work Experience: (Required to be considered for this position) • Previous automotive shop management preferred. • Previous service advisor/ writer experience required. Education: • High school diploma or a GED • Automotive technical school or equivalent experience preferred.