ASSISTANT MANAGER - JIFFY LUBE MULTICARE Position Purpose: To ensure each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment for the customers and employees. Job Responsibilities: • Assist Store Manager in day to day management duties. • Manage store operation in absence of Store Manager. • Resolve customer issues. • Understand and comply with OSHA and EPA standards. • Ensure employees perform required procedures and follow all policies as outlined in JTSS documentation. • Ensure equipment and facilities are maintained. • Handle personnel issues in absence of Store Manager in a professional manner. • Ensure the store is opened and closed promptly. • Counsel employees in absence of Store Manager, as needed. • Follow all policies and procedures as outlined in the Employee Handbook and JTSS documentation. • Assist Store Manager in training, leading and developing employees in accordance with JTSS guidelines. • Assist management team in upholding store image standards. • Other duties as requested or assigned. Job Competencies: • Customer service skills to manage the customer’s experience and difficult customer situations. • Ethics and integrity to treat others with respect. • Basic computer skills to enter customer and vehicle information correctly. • Cash handling skills. • Supervisory skills Required Work Experience: (Required to be considered for this position) Previous auto shop service writing/ management experience or two (2) years of Auto Technician experience required. Education: High school diploma or a GED