Family owned & operated since 1941, M K Smith Chevrolet has one of the most loyal customer bases in Chino – focusing on our relationships and not the bottom line. We generate a high percentile of repeat and referral business, creating customers for life. As a result, our teams enjoy growth opportunities, advancement and fantastic compensation plans. As an experienced Automotive Service Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. What We Offer • Competitive Compensation Packages • Excellent Opportunities for Career Growth • Medical, Dental, Vision, Life and AD&D for both employee and family • Vacation, Holiday, Illness PTO options • Employee discounts RESPONSIBILITIES: • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled • Ensures that the daily inventory of technicians' time is consistently sold to service customers. • Distribute work between technicians efficiently REQUIREMENTS: • Organized and friendly personality • Dealership experience is preferred • Knowledge of dealership drive lane • Demonstrated ability to manage others • Valid in-state driver's license