Santa FE Mazda is seeking a dedicated and experienced Desk Manager to join our team in Santa Fe, NM. The ideal candidate will play a pivotal role in managing the front desk operations, ensuring seamless communication between customers, sales, and service departments, and delivering exceptional customer service. This position offers a competitive compensation range of $80,000.00 - $200,000.00 per year, paid weekly. Responsibilities • Manage daily front desk operations, including greeting customers and handling inquiries promptly and professionally. • Coordinate communication between sales, service, and administrative teams to streamline workflow and improve customer experience. • Monitor appointment scheduling and ensure accurate paperwork and documentation are maintained. • Oversee phone and email communications, including follow-ups and appointment confirmations. • Train and supervise front desk staff to maintain high service standards. • Maintain a clean and welcoming front desk environment at all times. • Resolve customer complaints or concerns efficiently and escalate issues when necessary. • Assist management with reporting and administrative tasks as needed. Requirements • Proven experience in a front desk or administrative managerial role, preferably in the automotive industry. • Excellent interpersonal, communication, and organizational skills. • Ability to multitask and work efficiently under pressure. • Strong computer proficiency with knowledge of CRM and dealership management software. • Detail-oriented with exceptional problem-solving abilities. • Ability to lead and motivate a team. • High school diploma or equivalent; additional education or certifications are a plus. Benefits • Competitive salary range of $80,000.00 - $200,000.00 per year, paid weekly. • Health, dental, and vision insurance options. • Retirement savings plan with company match. • Paid time off and holidays. • Opportunities for professional development and career growth. • Employee discounts on vehicles and services. About the Company Santa FE Mazda is a premier automotive dealership in Santa Fe, NM, known for its commitment to customer satisfaction and quality service. We pride ourselves on creating a welcoming and professional environment for both our customers and employees. Join our team and be a part of a company that values integrity, teamwork, and excellence in the automotive industry.