UPS Store Customer Service Associate / Retail Sales Associate Medina, Ohio Join a locally owned and growing UPS Store team focused on exceptional customer service, professionalism, and community relationships. We are seeking dependable, customer-focused individuals who enjoy working with people, solving problems, and operating in a fast-paced retail environment. This position combines customer service, shipping and packaging support, retail sales, and light business services in a professional storefront setting. This is an excellent opportunity for someone seeking stable employment, a positive team culture, and opportunities to grow within a well-established local business. What We Offer • Competitive hourly pay based on experience • Flexible scheduling options • Supportive and team-oriented work environment • Opportunity for advancement, increased responsibility and training • Consistent customer interaction in a professional retail setting Key Responsibilities • Deliver friendly, professional customer service to walk-in customers • Process domestic and international shipments accurately using shipping and POS systems • Assist customers with packaging, labeling, printing, and shipping solutions • Operate office equipment, including copiers, printers, scanners, and fax services • Handle cash and card transactions accurately • Recommend and explain products and services to customers based on their needs • Support mailbox services, package tracking, Amazon returns, and other customer inquiries • Maintain a clean, organized, and professional store appearance • Assist with opening/closing procedures and daily operational tasks Qualifications • High school diploma or equivalent preferred • Strong communication and interpersonal skills • Comfortable working with computers and technology • Ability to multitask and remain organized in a busy retail environment • Prior retail, hospitality, shipping, or customer service experience preferred • Ability to occasionally lift packages up to 50 pounds Ideal Candidate The ideal candidate is dependable, detail-oriented, personable, and comfortable interacting with customers throughout the day. We value professionalism, initiative, and a positive attitude. About Us The UPS Store is a locally owned business serving Medina and surrounding communities with shipping, printing, mailbox, and business service solutions for individuals and small businesses.