Southaven Kia is seeking an experienced, professional Service Advisor who knows how to manage the drive, communicate clearly, and deliver a top-tier customer experience. This role is for advisors who understand that success comes from accuracy, accountability, and customer trust...not shortcuts. Responsibilities • Greet customers and manage the service lane experience from write-up to delivery • Accurately document customer concerns and recommend maintenance and repairs • Communicate clearly with technicians, parts, and management • Manage workflow, follow-up, and repair status updates • Drive CSI, service retention, and first-visit resolution • Ensure repair orders meet manufacturer and dealership standards • Uphold safety, compliance, and quality control expectations Requirements • Minimum 5 years of Service Advisor experience in a dealership environment (or combined service experience) • Brand-specific certification (Kia preferred) or equivalent OEM certification – required • Strong understanding of service processes, warranty guidelines, and repair order accuracy • Proven customer service, communication, and sales skills • Ability to thrive in a fast-paced, high-volume service drive • Professional appearance and customer-first mindset Benefits • Competitive compensation with performance-based pay • Full benefits package (medical, dental, vision, 401(k)) • Established service department with strong support • Modern facility and systems • Opportunity for long-term growth and stability About Southaven Kia Located in Southaven, MS, Southaven Kia is a modern dealership committed to providing exceptional service and quality to our customers. We pride ourselves on building customer trust and fostering a professional, supportive environment for our team members.