IT Help Desk Internship Location: On-site | Cape Fear Moto Group Reports To: IT & Information Security Manager Type: Unpaid Internship (Hands-On Learning Experience) Schedule: Flexible (Ideal for students or recent graduates) About the Role This internship is designed as a hands-on introduction to the real world of IT within a fast-paced automotive dealer group. You will work directly with the IT Manager and gain practical experience supporting day to day technology operations across multiple dealership locations. This role is learning-focused, not labor-focused. The goal is to expose you to how IT actually operates in a business environment how issues are diagnosed, how systems are managed, and how technology supports sales, service, and operations. If you’re curious about IT, enjoy problem-solving, and want to see what an IT career really looks like day to day, this internship is a great entry point. What You’ll Learn As an IT Help Desk Intern, you’ll gain exposure to: • How IT supports a multi-location dealership environment • Real-world troubleshooting (hardware, software, and user issues) • User onboarding and offboarding processes • Basic networking concepts and device management • Ticketing, documentation, and IT workflows • Cybersecurity fundamentals and best practices • How technology directly impacts sales, service, and business operations You’ll work on simple, guided tasks at first and gradually take on more responsibility as your skills grow. Day-to-Day Responsibilities Under supervision and guidance, you may assist with: • Basic help desk support (password resets, software issues, printer issues) • Setting up new user accounts, email, and devices • Assisting with workstation setups and equipment deployment • Performing basic system checks and updates • Documenting common issues and solutions • Helping organize IT inventory and equipment • Shadowing troubleshooting of more advanced issues • Assisting with small IT projects as learning opportunities Who This Is For This internship is ideal for someone who is: • Considering a career in IT and wants hands-on experience • Studying IT, Computer Science, Cybersecurity, or a related field • Recently graduated and looking for real-world exposure • Curious, reliable, and willing to learn • Comfortable asking questions and taking feedback No prior professional IT experience is required. What You’ll Gain • Real-world IT experience you can put on your resume • Exposure to enterprise tools and systems • One-on-one mentorship from an IT Manager • Insight into multiple IT career paths (help desk, systems, security, networking) • A strong understanding of how IT supports business and sales operations • A professional reference upon successful completion