Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy. Job Responsibilities: • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions. • Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily • Enforce hotel and company credit policies. • Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests. • Use yield management polices to maximize revenue and occupancy. • Complete the Lightspeed and Marriott training courses offered by Marriott within 90 days of hire. • May perform duties of a general clerical nature within the hotel. • Attend and is involved in monthly front desk meetings. • Work closely with sales department to implement strategies to maximize room revenue. • May fill-in on front desk. • Other duties as assigned. Education • HS Diploma or equivalent Experience • 1 year of previous experience as front desk agent