Pay Range: $16.50-$17.50 per hour. Schedule: 3pm - 11pm; every other weekend 11pm - 7am; every weekend Check this out! Wednesdays just got a whole lot more exciting because we're bringing you Walk-In-Wednesday! Stop by our community to explore the many new and exciting, in-demand careers with representatives from each department in one location. When: Every Wednesday from 10am-12pm Location: 1550 Pantops Mountain Plc. Charlottesville, VA The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities. Qualifications • High school education or equivalent required. • Must be able to read, write, speak and understand the English language. • Prior experience in working with public. • Basic computer skills preferred. • Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls. • Good physical and mental health; PPD screening required. • Must have an interest in people, especially the geriatric population. • Ability to work without close supervision and to follow verbal and written instructions. • Must use tact and courtesy in dealing with staff, residents, their families and visitors. • Must possess the ability to communicate effectively with all levels of management, employees and outside contacts. • Must be willing to perform non-professional duties. • Must be level-headed in emergency situations and have an acute sense of responsibility. • Must possess a spirit of cooperation and enthusiasm. • Must attend all mandatory company meetings and specified training sessions. • Must maintain confidentiality. Areas of Primary Responsibility • Receive guests and visitors, having them sign in. • Assist visitors in finding resident rooms. • Answer telephone, takes messages (to include caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members. • Announce appointments and arrivals to appropriate staff. • Type memos, correspondence, reports, and other documents as requested. • If requested, sort mail and distribute appropriately to mailboxes, residents and departments. • Create and maintain an atmosphere of warmth, personal interest and positive emphasis. • Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected. • Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information. • Assemble and maintain admission and information packets. • Keep front desk and lobby area neat and organized. • Perform any other duties assigned by Business Office Manager or Executive Director. • Other duties as assigned Culture Ambassador • Models the core values of the company: • We Care About People • We Do the Right Thing • We are Passionate, Have Fun, and Celebrate Success • We Speak Up! It’s Our Responsibility • We Take Ownership and Add Value • We are Respectful Full-time associates are eligible for a comprehensive benefits package, which may include: • Medical, dental, and vision insurance • Company-paid life insurance • Short-term and long-term disability options • 401(k) retirement savings plan • Paid time off • Employee assistance program • Additional voluntary benefits • Ensures all personnel exemplify the core values of the company at all times. • Create and drive the sales culture at the community.