Customer Service Representative (CSR) – Body Shop McGraw Ford | Corpus Christi, TX McGraw Ford’s Body Shop is growing, and we’re looking for a Customer Service Representative (CSR) who thrives on organization, communication, and taking care of people during stressful moments. If you’re detail-oriented, personable, and take pride in delivering a great customer experience, this could be a great fit. What You’ll Do • Serve as the primary point of contact for body shop customers • Greet customers in person and handle inbound phone calls professionally • Open and manage repair orders • Communicate repair status updates clearly and accurately • Coordinate with estimators, technicians, insurance companies, and parts • Ensure all documentation is complete and compliant • Maintain a clean, professional front-office environment What We’re Looking For • Strong customer service and communication skills • Professional phone and in-person presence • Ability to multitask and stay organized in a fast-paced environment • Basic computer skills (CRM/DMS experience a plus) • Prior automotive, body shop, or insurance experience is preferred but not required • A team-first mindset with a positive attitude What We Offer • Competitive pay based on experience • Full benefits package (medical, dental, vision) • Paid time off and holidays • Stable, long-term career opportunity with a growing dealership • Supportive leadership and a team-oriented environment At McGraw Ford, we believe the customer experience starts long before the repair is finished. Our Body Shop is I-CAR certified, well-equipped, and focused on quality work — and our CSRs play a critical role in making that experience exceptional. Apply today and become part of a team that values professionalism, teamwork, and customer care.