About Us Fort Dodge Ford is expanding, and we want YOU to come along for the ride! Being one of the fastest growing dealers in Iowa, we are in need of people who are looking for a change. The automobile business isn’t what it used to be. Today, we are more connected and serving to our community than any other industry. Some of the best staff members come from our very own clients! This is why we need you! If you have done business with us, you’ve seen first hand our quality of customer care. Maybe you are an automotive enthusiast? Maybe you aren’t quite happy with your current position? Or maybe you want to work for a business that offers purpose and opportunity? It’s time for a change. We want to hear from you! Benefits • Family owned and operated • Partners in the community • Opportunities for advancement • Onsite and on the job training • 5 Days paid Annual Leave • Medical Plan • Vision Plan • Dental Plan • 401(K) Plan Responsibilities • Answer customer calls and establish follows-up with service appointments • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates • Schedule appointments • Follow up with recall lists, special order parts, declined services, missed appointments • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management • Utilize tracking system daily Skills / Requirements • At least one previous role based in strong customer service experience • Team player attitude • Prompt and courteous • Enthusiastic personality • Must have strong computer skills • Willing to submit to a pre-employment background check & drug screen Fort Dodge Ford Lincoln Toyota provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.