NOW HIRING • Calabasas, CA • Full-time Service Appointment Coordinator Bob Smith BMW • Client Care Center Bob Smith BMW is family-owned and led by two of the best women in the automotive business. We’re growing our Client Care Center and looking for a sharp, personable communicator who thrives on keeping things moving — someone who genuinely enjoys talking to people and takes pride in delivering a great experience before a customer even steps through our doors. This role is a great fit for recent graduates, parents returning to the workforce, or anyone looking to launch a career in the automotive industry. Our culture is real — you’ll actually look forward to coming in. Compensation Base pay $18–$20 / hr Bonus potential Up to $950 / mo Schedule Includes weekends What you’ll do • Handle inbound service reservation calls and confirm upcoming appointments with a friendly, professional touch • Make outbound follow-up calls for due and overdue service clients, special order parts, and “we owe” scheduling • Respond promptly to internet leads and email inquiries — same-day responses are a must • Manage and maintain CRM communication cycles to keep customer relationships warm and well-timed • Stay current on service offerings and pricing so you can guide customers to the right solutions with confidence • Direct customers to product information resources, including online tools Who you are • A confident communicator — your warmth comes through even over the phone • Organized and self-driven — you juggle priorities without dropping the ball • Coachable and growth-minded — you welcome feedback and take it somewhere • Comfortable handling objections calmly and turning hesitations into appointments • Proficient with Microsoft Office (Word, Excel, Outlook) and comfortable learning new tools • Self-motivated and goal-oriented, with strong time management skills What we offer Medical, dental, life, disability & cancer coverage 401(k) retirement plan Paid vacation time Ongoing training & development Real opportunities for advancement Performance expectations We set clear, achievable benchmarks so you always know how you’re doing and how to get to the next level: • Appointment show rate of 88% or greater • Appointment volume within 10% of team average • Call quality (CALLRATER) score of 85+ within 30 days, rising to 90+ by day 90 Pre-employment drug screening required. Bob Smith BMW is an equal opportunity employer committed to building a team as exceptional as the vehicles we represent.