Freeland Chevrolet is looking for passionate and motivated BDC Manager. We are not just any ordinary dealership; we are a family-owned business where we stand behind our moto "Where People Matter". At Freeland , our employees are the driving force to our success, and we strive to make sure each employee feels valued and supported along the way. Position Summary: The BDC Manager is responsible for leading and managing the dealership’s Business Development Center (BDC) to maximize sales and service opportunities through effective customer communication, appointment setting, follow-up, and lead management. Key Responsibilities: • Manage, train, coach, and motivate BDC representatives. • Monitor incoming internet, phone, and third-party leads. • Ensure leads are contacted promptly and consistently according to dealership standards. • Develop and maintain effective follow-up processes for unsold prospects, appointments, and missed opportunities. • Monitor appointment scheduling, confirmations, show rates, and closing ratios. • Track BDC performance using dealership CRM and reporting tools. • Work closely with Sales and Service Managers to ensure appointments are properly handled and customers receive a seamless experience. • Review daily, weekly, and monthly performance reports and identify opportunities for improvement. • Hold BDC team members accountable for activity, follow-up, appointment, and performance goals. • Assist with recruiting and onboarding BDC personnel. • Maintain accurate customer records and ensure CRM processes are followed. • Develop scripts, call guides, email/text templates, and other customer communication strategies. • Handle escalated customer concerns and assist with difficult or high-value leads. • Ensure compliance with dealership policies and applicable laws regarding customer communications and privacy. • Perform other duties as assigned by management. Preferred Qualifications: • Previous automotive dealership BDC, Internet Sales, or Sales management experience. • Prior supervisory or management experience preferred. • Strong communication, organization, and leadership skills. • Ability to work effectively in a fast-paced, goal-oriented environment. • Strong computer and CRM skills. • Ability to analyze performance metrics and hold a team accountable to goals. WHAT WE OFFER: • 401(k) • 401(k) match • Medical, Dental and insurance • Employee discounts • Paid time off