Essential Duties and Responsibilities Customer Delivery Experience • Coordinate and execute professional vehicle deliveries for all new and pre-owned vehicle sales. • Create a memorable, personalized delivery experience that exceeds customer expectations. • Ensure vehicles are prepared, detailed, fueled, and delivery-ready prior to customer arrival. • Review all delivery documentation and verify customer information for accuracy. • Conduct comprehensive vehicle orientations tailored to each customer's knowledge level. • Demonstrate vehicle technology, safety features, infotainment systems, connectivity features, and driver assistance systems. • Assist customers with Bluetooth pairing, mobile app setup, navigation systems, and account registrations. • Answer questions regarding ownership, maintenance schedules, warranties, and dealership resources. • Confirm customers are comfortable operating their vehicle before leaving the dealership. Customer Satisfaction & CSI Performance • Actively support dealership CSI objectives through exceptional customer engagement and follow-up. • Educate customers on the importance of manufacturer and dealership satisfaction surveys. • Build rapport and trust to create positive ownership experiences that lead to favorable survey results. • Identify and proactively resolve customer concerns before they become CSI issues. • Follow up with customers after delivery to ensure satisfaction and address questions. • Work collaboratively with management to improve customer retention and satisfaction initiatives. • Maintain a customer-first mindset in every interaction. Ownership Experience Enhancement • Serve as a dealership ambassador throughout the customer's ownership journey. • Introduce customers to service advisors, parts personnel, and dealership support resources. • Educate customers on maintenance requirements, service scheduling, roadside assistance, warranties, and ownership benefits. • Promote dealership loyalty programs, maintenance plans, and customer appreciation events. • Help customers maximize the value and enjoyment of their vehicle ownership experience. • Support customer retention strategies that encourage repeat business and referrals. Sales Department Support • Assist the sales team in delivering a smooth transition from purchase agreement to vehicle delivery. • Coordinate delivery schedules with sales consultants, management, finance, and service departments. • Maintain strong communication throughout the sales and delivery process. • Support sales staff with product knowledge and technology expertise. • Help maintain showroom and delivery area presentation standards. • Participate in dealership sales meetings, training programs, and team initiatives. Product Knowledge & Technology Expertise • Maintain expert-level knowledge of all vehicle models, trim levels, technology packages, and manufacturer updates. • Stay current on emerging automotive technology and digital ownership tools. • Conduct technology clinics and customer education sessions when appropriate. • Become the dealership's primary resource for vehicle technology questions. • Continuously improve product knowledge through training and certification programs. Administrative Responsibilities • Track completed deliveries and customer interactions. • Maintain accurate records of customer orientations and follow-up activities. • Assist with delivery scheduling and coordination. • Support CRM processes related to customer delivery and follow-up. • Ensure compliance with manufacturer and dealership delivery standards. Personal Characteristics & Core Competencies The successful Delivery Specialist will demonstrate: • High-energy, positive, and enthusiastic personality. • Professional appearance and demeanor. • Exceptional interpersonal and relationship-building skills. • Strong public speaking and presentation abilities. • Outstanding customer service orientation. • Ability to connect with customers of all ages and backgrounds. • Team-first attitude with a willingness to support dealership goals. • Adaptability in a fast-paced retail environment. • Strong organizational and time-management skills. • Self-motivation and attention to detail. • Problem-solving mindset and proactive communication. • Passion for automotive products, technology, and customer engagement. Key Performance Indicators (KPIs) Performance may be measured by: • Customer Satisfaction Index (CSI) results • Customer retention and loyalty metrics • Delivery quality and completion standards • Customer follow-up completion rates • Positive customer reviews and testimonials • Technology setup and orientation completion rates • Repeat and referral business contributions • Compliance with manufacturer delivery requirements • Teamwork and departmental support effectiveness Qualifications Preferred • Previous automotive dealership experience. • Customer service, hospitality, retail, or sales experience. • Strong technology aptitude and ability to learn vehicle systems. • Experience presenting information to customers and groups. • Valid driver's license with acceptable driving record. Education • High school diploma or equivalent required. • College coursework or degree preferred but not required.