Position Summary Lockhart Cadillac is seeking a motivated, customer-focused Service Advisor to join our Service Department. The Service Advisor serves as the primary point of contact between our customers and our technicians, ensuring every customer receives a professional, transparent, and exceptional service experience. The ideal candidate is knowledgeable about automotive service, has strong communication and organizational skills, and understands the importance of building lasting customer relationships. Key Responsibilities • Greet customers promptly and professionally when they arrive for service. • Listen carefully to customer concerns and accurately document vehicle symptoms and requested services. • Perform vehicle walk-arounds and identify additional maintenance or service needs. • Prepare accurate repair orders and communicate recommended services clearly. • Provide customers with estimates, timelines, and updates throughout the repair process. • Communicate effectively with technicians and the Service Department to ensure work is completed accurately and efficiently. • Review technician recommendations and explain repairs and maintenance to customers in an easy-to-understand manner. • Obtain customer authorization before additional work is performed. • Keep customers informed of changes to repair timelines, costs, and vehicle status. • Conduct thorough final reviews of completed work with customers. • Maintain accurate records and follow dealership policies and manufacturer procedures. • Deliver a high level of customer service while meeting department performance and sales objectives. • Promote recommended maintenance and repair services based on the customer's vehicle needs. • Maintain a professional, organized, and positive work environment. Qualifications • Previous automotive dealership or automotive service experience preferred. • Previous Service Advisor experience strongly preferred. • Strong customer service and communication skills. • Ability to explain automotive repairs and maintenance to customers clearly. • Strong organizational and time-management skills. • Ability to work effectively in a fast-paced environment. • Professional appearance and positive attitude. • Ability to work well with technicians, management, and other dealership departments. • Valid driver's license and acceptable driving record. • Ability to use computers, dealership management systems, and basic office software. Preferred Experience • Cadillac, Chevrolet, GMC, or GM dealership experience. • Experience with dealership service department processes. • Knowledge of automotive maintenance and repair procedures. • Experience working with repair orders, estimates, warranty work, and customer-pay repairs. • Experience using automotive dealership management systems, Dealertrack DMS, and Xtime preferred. What We’re Looking For The successful candidate will be: • Customer-focused • Professional and dependable • Detail-oriented • A strong communicator • Comfortable discussing automotive repairs and maintenance • Motivated by customer satisfaction and department performance • Able to build trust and long-term relationships with customers • A team player who works well with technicians and dealership management Benefits Benefits may include: • Medical, dental, and vision insurance • Paid time off • 401(k) or retirement plan • Employee vehicle/service discounts • Manufacturer and dealership training • Employee benefits and incentive programs Benefits and compensation are subject to dealership policies and eligibility requirements.