Job Details: Job Location: Crossroads Ford Lincoln of Southern Pines - Southern Pines, NC, Position Type: Full Time, Salary Range: Undisclosed, Job Duties: Act as the essential communications link between the client and the dealership Receive inbound and make outbound sales calls Monitor leads for all departments and ensure that they have been answered within a timely manner (20-minutes for first response) Monitor and verify website inventory is being properly merchandised on individual websites as well on other lead provider websites (Autotrader, Cars.com, Craigslist) Social Media Management, Monitor your stores posting on Facebook and Twitter, Post common articles utilizing Hoot Suite Provide monthly campaign reporting for the marketing campaigns Point of contact for CRM tool and educate personnel on how to enter new employees into the system We Provide: Flexible scheduling options Paid time off Competitive benefits package (to include medical, dental, vision, disability, life insurance) Competitive pay plans Immediate on-the-job training with department leads Family oriented company, always closed on Sundays Qualifications: Job Requirements Automotive BDC experience preferred This position will require day/evening and Saturday flexibility Intermediate internet and computer skills needed Knowledge of administrative and clerical procedures Knowledge of customer service principles and practices Keyboard skills and proficiency in Word and Excel