Job Description: AM / PM Front Desk Agent Company: Holiday Inn Indianapolis Airport North Position: AM Front Desk Agent / PM Front Desk Agent Pay Rate: $14.00–$16.00 per hour STARTING BONUS: UP TO $1,000! Details and eligibility will be discussed during the interview. Joining: Immediate Location: Holiday Inn Indianapolis Airport North 5601 Fortune Circle West, Indianapolis, IN 46241 Contact Person: Rachel Jean Phone: +1 (616) 405-2931 Job Summary Holiday Inn Indianapolis Airport North is seeking a friendly, professional, and guest-focused Front Desk Agent for morning (AM) and evening (PM) shifts. The ideal candidate will provide excellent customer service, assist guests with check-in and check-out, handle reservations and payments, and ensure a positive guest experience throughout their stay. Key Responsibilities • Welcome guests warmly and provide courteous, professional service. • Process guest check-ins and check-outs accurately and efficiently. • Handle guest payments, post charges to appropriate accounts, and balance cash at the end of each shift. • Respond to guest inquiries, requests, and complaints professionally. • Provide information about hotel amenities, room rates, special offers, and local attractions. • Operate the hotel telephone and switchboard. • Assist with reservations and room assignments. • Coordinate with housekeeping, maintenance, and other departments. • Maintain accurate guest records and follow hotel procedures. • Manage room keys and complete daily front desk checklists. Qualifications and Requirements • High school diploma or equivalent. • Previous hotel front desk or customer service experience preferred. • Excellent communication and interpersonal skills. • Professional appearance and positive attitude. • Basic computer skills and attention to detail. • Ability to stand for extended periods. • Flexibility to work AM or PM shifts, weekends, and holidays. • Ability to work independently and as part of a team. Compensation and Benefits • Hourly Pay: $14.00–$16.00, depending on experience. • Starting Bonus: Up to $1,000; details will be discussed during the interview. • Immediate Joining Preferred How to Apply Interested candidates are encouraged to apply. Contact Person: Rachel Jean Phone: +1 (616) 405-2931 Join our team and help us deliver an exceptional guest experience!