Job Description: AM / PM Front Desk Agent Company: Holiday Inn Express & Suites Indianapolis W – Airport Area Position: AM Front Desk Agent / PM Front Desk Agent Pay Rate: $14.00–$16.00 per hour STARTING BONUS: UP TO $1,000! Details and eligibility will be discussed during the interview. Joining: Immediate Location: Holiday Inn Express & Suites Indianapolis W – Airport Area 5855 Rockville Road, Indianapolis, IN 46224, USA Contact Person: Rachel Jean Phone: +1 (616) 405-2931 Job Summary Holiday Inn Express & Suites Indianapolis W – Airport Area is seeking a friendly, professional, and guest-focused Front Desk Agent for morning (AM) and evening (PM) shifts. The ideal candidate will provide excellent customer service, assist guests with check-in and check-out, handle reservations and payments, and ensure a welcoming and comfortable experience for every guest. Key Responsibilities • Welcome guests warmly and provide courteous, professional service. • Process guest check-ins and check-outs accurately and efficiently. • Handle guest payments, post charges to appropriate accounts, and balance cash at the end of each shift. • Respond to guest inquiries, requests, concerns, and complaints professionally. • Provide information about hotel amenities, room rates, special offers, and local attractions. • Operate the hotel telephone and switchboard, directing calls and assisting with inquiries. • Assist with reservations, room assignments, and reservation-related requests. • Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. • Maintain accurate guest records and follow hotel procedures and safety policies. • Manage room keys and complete daily front desk checklists and shift handovers. Qualifications and Requirements • High school diploma or equivalent. • At least one year of front desk experience preferred. • Excellent written and verbal communication skills. • Professional appearance, positive attitude, and strong interpersonal skills. • Basic computer skills and attention to detail. • Ability to stand for extended periods and perform front desk duties. • Flexibility to work AM or PM shifts, weekends, and holidays. • Ability to work independently and as part of a team. • Strong problem-solving skills and a commitment to excellent customer service. Compensation and Benefits • Hourly Pay: $14.00–$16.00 per hour, depending on experience. • Starting Bonus: Up to $1,000; details and eligibility will be discussed during the interview. • Start Date: Immediate joining preferred. How to Apply Interested candidates are encouraged to apply for the AM or PM Front Desk Agent position. Contact Person: Rachel Jean Phone: +1 (616) 405-2931 Join our team and help us deliver an exceptional guest experience!