• Provide our guests with a “World Class” service experience in a professional manner to earn ALL of their future service and maintenance business and retain them as a Pohanka Lexus guest for life! 100% of the time, 100% of the Guest, NO EXCEPTIONS! Job Title: Service Greeter, Lexus Dealership Position Overview The Service Valet plays a key role in delivering the exceptional guest experience expected at a Lexus dealership. This position is responsible for greeting guests, safely moving vehicles, supporting service advisors and technicians, and maintaining an organized and professional service environment. The ideal candidate is customer-focused, reliable, and committed to Lexus-level hospitality. Key Responsibilities Guest Experience & Hospitality • Warmly greet all service guests upon arrival and assist with vehicle check-in. • Provide guests with clear directions to the waiting area, restrooms, and amenities. • Offer concierge-style support, including opening doors, assisting with personal items, and answering general questions. • Communicate in a professional, courteous manner consistent with Lexus customer service standards. Vehicle Handling • Safely drive, park, and retrieve customer vehicles throughout the service process. • Perform vehicle walk-arounds to identify existing exterior damage and record findings. • Maintain a clean and orderly flow of vehicles in the service drive and parking areas. • Assist with vehicle deliveries or shuttle driving when needed. Service Department Support • Keep the service drive clean, organized, and presentable at all times. • Assist service advisors, managers, and technicians with operational needs (vehicle staging, moving cars to bays, etc.). • Check fluid levels, tire pressure, or fuel as directed (no mechanical diagnosis required). • Manage loaner vehicle check-in/out processes if assigned. Operational Duties • Follow all dealership safety guidelines for driving and vehicle handling. • Use dealership communication tools (tablets, handhelds, etc.) to update vehicle status. • Report any vehicle issues, unsafe conditions, or customer concerns promptly. • Support end-of-day closing procedures, including securing vehicles and organizing keys. Qualifications Required • Valid driver’s license with a clean driving record. • Ability to drive both automatic and manual transmissions (or willingness to learn, depending on dealership requirement). • Strong customer service and communication skills. • Professional appearance and positive attitude. • Ability to stand, walk, and move vehicles for extended periods. Preferred • Previous experience in automotive service, hospitality, or customer-facing roles. • Familiarity with luxury-brand customer service expectations. • Ability to multitask in a fast-paced environment. Work Environment • Primarily outdoors in the service drive and parking areas. • Fast-paced, guest-focused environment. • Occasional exposure to weather conditions, vehicle exhaust, and dealership equipment. Benefits • Competitive hourly pay. • Health, dental, and vision insurance. • Paid time off and holidays. • Employee vehicle purchase/service discounts. • Growth opportunities within the dealership.