CertaPro Painters is a leader in the residential and commercial painting industry. We are a professional painting contractor specializing in beautifying homes and buildings; interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our clients. Overview • Provide an exceptional experience for CertaPro Painters’ customers to dramatically differentiate ourselves from our competition by delivering exceptional painting experiences to our customers. • Fulfill the obligations of the essential functions; Production, Quality Assurance, Administration, and Marketing. Responsibilities • Work closely with Sales Associates to understand all aspects of jobs • Handle all aspects of painting projects after the point of sale • Managing the production schedule and assign painters to projects • Managing customer communication after the sale • Ensuring non-sales related aspects of projects are complete and ready for production, including assisting customers with color selection, HOA approvals, and other potential projects delays • Determine quantity and order paint for projects • Determine labor and material budgets • Hand off jobs to painters when Sales Associates are not available • Ensure painters provide daily updates on current painting project • Track paint, materials, equipment, painter hours and purchases. Cost jobs and bill customers • Perform quality assurance site visits. Ensure job sites are clean and painters are properly branded • Create Superfans and generate referrals • Handle customer call backs and complaints • Schedule and assign warranties • Assist with recruiting painters, carpenters, stucco masons and other relevant trades • General office duties Qualifications and Skills • Current driver's license and reliable transportation and valid insurance. Position will travel to and from job sites and as needed. • Exceptional communication skills with a friendly, positive demeanor • High attention to detail and a strong work ethic • Accountable, professional, self starting and resilient