As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our hotel, providing exceptional service to our guests and ensuring a seamless and enjoyable stay. You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a clean and inviting lobby environment. Responsibilities • Greet and welcome guests in a friendly and professional manner. • Assist with check-in and check-out procedures efficiently and accurately. • Respond promptly to guest requests and resolve any issues or concerns. • Handle phone calls, reservations, and provide information about the hotel and local area. • Maintain the cleanliness and orderliness of the front desk and lobby area. • Collaborate with other hotel departments to enhance guest satisfaction. Requirements • High school diploma or equivalent preferred. • Minimum of 1 year hotel/resort experience preferred. • Excellent communication and interpersonal skills. • Strong customer service orientation and a friendly, approachable demeanor. • Ability to handle multiple tasks efficiently and work well under pressure. • Basic computer skills and ability to learn hotel software systems. • Availability to work flexible hours, weekends, and holidays. Benefits • Hourly wage of $17.75-$17.75 paid bi-weekly. • Opportunities for career growth within the hospitality industry. • Friendly work environment and supportive team culture. • Employee discounts on hotel stays and services. • Medical, Dental and Vision Insurance • Optional supplemental insurance • 401(K) retirement plan • Personal and Vacation time • Free parking About the Company Hampton Inn Boston-Natick is part of the trusted Hampton by Hilton brand, committed to providing a welcoming and comfortable experience for every guest. Located in Natick, MA, we strive to deliver quality accommodations and exceptional customer service, making us a preferred choice for travelers to the Boston area. We are an Equal Opportunity Employer.