Automotive Sales BDC Representative Napleton Beaver Dam Chevrolet Buick GMC | Beaver Dam, WI About Us Napleton Beaver Dam Chevrolet Buick GMC, part of the Napleton Automotive Group, is looking for a motivated, sales-driven BDC Representative to join our growing team. If you love connecting with people, thrive on the phone, and want to play a key role in keeping our sales floor full of qualified buyers, we want to hear from you. What You'll Do • Respond promptly and professionally to incoming internet, phone, and chat sales leads • Make outbound calls to prospective and past customers to generate and schedule sales appointments • Follow up on sales leads and unsold showroom traffic using the dealership's CRM • Confirm scheduled sales appointments in advance to reduce no-shows • Maintain accurate, detailed records of all customer interactions in the CRM • Meet or exceed monthly appointment-set and appointment-show goals • Deliver a warm, professional experience on every call or message • Hand off qualified, well-prepared appointments smoothly to the sales team • Stay current on dealership inventory, incentives, and sales promotions What We're Looking For • No prior experience necessary — we'll train the right candidate; prior BDC, call center, or sales experience is a plus • Excellent verbal and written communication skills • Comfortable making a high volume of outbound calls each day • Self-motivated, goal-oriented, and coachable • Basic computer skills; comfortable learning CRM and dealership software • Ability to multitask and stay organized in a fast-paced environment • Valid driver's license • Ability to pass a background check and drug screening • High school diploma or equivalent required What We Offer • Competitive hourly base pay plus performance bonuses/commission for sales appointments set and shown • Ongoing training and coaching • Health, dental, and vision insurance • 401(k) with company match • Paid time off • Employee vehicle purchase discounts • Opportunities for career growth within the Napleton Automotive Group Schedule Full-time; must be available to work some evenings and weekends based on dealership hours.