John Jones Auto Group is seeking an experienced, customer-focused Quick Lube & Tire Manager to oversee the daily operations of our Quick Lube & Tire Service Center. This position is responsible for leading the Quick Lane team, maintaining a high level of customer satisfaction, driving service and tire sales, managing workflow, and ensuring efficient and profitable department operations. Responsibilities • Manage the day-to-day operations of the Service department. • Lead, coach, schedule, and develop service advisors and technicians. • Ensure customers receive professional, timely, and friendly service. • Oversee vehicle workflow to maximize productivity and minimize customer wait times. • Monitor repair orders and ensure services are completed accurately and efficiently. • Promote tire sales, maintenance services, and manufacturer-recommended services based on customer needs. • Provide accurate service recommendations and estimates to customers. • Monitor department sales, labor productivity, expenses, and overall profitability. • Establish and track department goals and performance expectations. • Maintain appropriate tire and service-related inventory levels. • Handle customer questions or concerns and work toward timely, professional resolutions. • Ensure technicians follow established safety procedures and dealership policies. • Maintain a clean, organized, and professional facility. • Identify opportunities to improve customer retention and repeat business. • Maintain accurate documentation and ensure repair orders are completed properly. • Work collaboratively with dealership leadership and other departments to support overall dealership goals. Qualifications • Previous automotive service, tire, or related management experience preferred. • Strong leadership and team-development skills. • Excellent customer service and communication skills. • Ability to manage multiple priorities in a fast-paced environment. • Strong organizational and problem-solving abilities. • Knowledge of automotive maintenance, tires, and basic vehicle service operations. • Experience managing department performance, productivity, and profitability preferred. • Comfortable working with dealership computer systems and service-related technology. • Valid driver's license and acceptable driving record.