Retail Sales Associate / Customer Service Representative The UPS Store is seeking a friendly, reliable, and customer-focused Retail Sales Associate / Customer Service Representative to join our team in Palm Beach Gardens, FL. This position is ideal for someone who enjoys helping people, working in a fast-paced retail environment, and learning a variety of shipping, printing, mailbox, and small business services. No shipping experience is required—we provide hands-on training for the right candidate. RESPONSIBILITIES • Deliver outstanding customer service to walk-in customers and telephone inquiries. • Assist customers with shipping, packing, mailbox services, package drop-offs, Amazon returns, printing, copying, faxing, and retail purchases. • Receive and process packages for shipment through UPS, USPS, DHL, and other carriers. • Recommend shipping, packing, printing, and business service solutions based on customer needs. • Operate point-of-sale systems, printers, copiers, fax machines, laminating machines, binding equipment, and other store equipment. • Provide accurate information regarding shipping options, packaging requirements, delivery timelines, mailbox services, and printing solutions. • Learn all products, services, pricing options, and industry best practices. • Maintain a clean, organized, professional, and safe store environment. • Support daily store operations and assist team members as needed. • Perform other duties assigned by management. QUALIFICATIONS • High school diploma or GED required. • Previous experience in retail sales, customer service, cashiering, shipping, printing, office services, hospitality, or related fields preferred. • Strong computer and internet skills. • Experience with Microsoft Office, POS systems, printers, copiers, or Adobe software is a plus. • Excellent communication and customer service skills. • Strong attention to detail and ability to multitask. • Friendly, professional, dependable, and team-oriented attitude. • Ability to work efficiently in a fast-paced retail environment. • Ability to stand for extended periods and lift up to 40 pounds. • Willingness to learn all aspects of The UPS Store business. WHY WORK WITH US? • Paid Time Off (PTO) • Paid training and ongoing development. • Growth and advancement opportunities. • Stable, locally owned business. • Positive and supportive team environment. • Learn valuable skills in shipping, printing, retail sales, customer service, and small business operations. • Work with a diverse customer base including local residents, professionals, and small business owners. No shipping or printing experience? We are happy to train motivated individuals with strong customer service skills and a positive attitude.