Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you! We are currently seeking a Service Advisor / Writer to join our Service team! SUMMARY Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. What We Offer • Medical, dental, and vision insurance • 401K • Life insurance • Employee purchase and service discounts • Upbeat and progressive work environment • Tenured leadership team • Career advancement opportunities Responsibilities: • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. • Maintains automotive records by recording problems and corrective actions planned. • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Requirements: • Previous experience as an automotive Service Advisor and a working knowledge of automobiles • Customer service skill • Sales experience • Proficiency with computers and technology • Ability to communicate complex technical concepts to customers Advanced skills: While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options. • Prior automobile sales experience • Prior automobile technician experience • A certification through the National Institute for Automotive Service Excellence • Retail experience