Night Auditor Position Summary The Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office. Key Responsibilities • Post appropriate charges and transactions to guest accounts. • Maintain, review, post, and/or transfer charges and deposits to master accounts. • Investigate or analyze out-of-balance situations and complete necessary corrections. • Prepare daily revenue summaries and front office statistical reports. • Perform end-of-day system procedures and prepare systems for the next day’s operations. • Serve as night manager-on-duty as assigned and complete the MOD report. • Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information. • Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary. • Complete end-of-shift reports and deposits following company cash-handling standards. • Maintain awareness of security and safety concerns and notify supervisors of risks. • Keep work areas clean and organized and maintain safe work habits. • Perform additional duties as needed, required, or directed. Qualifications • One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred. • Knowledge of accounting procedures and strong attention to detail. • Ability to communicate clearly and professionally through proper grammar and active listening. • Ability to operate a variety of computer applications. • Availability to work weekends, holidays, overtime, and alternating shifts. • Ability to stand for prolonged periods (up to 4 hours or more). • Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting. • Primarily indoor work environment within hotel facilities.