The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. RESPONSIBILITIES • Delivers outstanding customer service to walk-in customers and telephone inquiries • Continuously practices good listening skills with customers, UPS Store team members, and leadership • Takes ownership of the customer's shipping needs and offers viable solutions • Takes action to learn all product and service offerings, alternative solutions, and industry trends • Operates all equipment, software, and devices in an expert fashion and is willing to teach others • Maintains a clean, organized, and safe working environment • Performs other duties as assigned QUALIFICATIONS • High school diploma or GED required • Strong computer skills, including Microsoft Office and Adobe Suites • Outstanding phone skills • Strong verbal and written communication skills, including spelling and math • Prompt, reliable, and responsible • Able to lift 40+ pounds COMPENSATION • $17.50 to start • Receive a $1 bonus for each hour you work the initial 120 (must receive a positive review and exceptional attendance) • Rate increases to $18.50 after 120 days • Obtain notary certification and receive an additional $0.50 per hour • PTO after 6 months • Bonus Program available after 180 days • Paid holidays after 180 days WORK SCHEDULE • We are open 7 days a week. You will be required to work 5 days. Some weekend work may be needed. • Typical work hours are 9am - 530pm or 11-7:30pm. Weekend hours can be Saturday 830am - 530pm or Sunday 930am - 330 pm.