Join Our Team at Elm Chevrolet – Experienced Service Advisor/Writer Elm Chevrolet is looking for an experienced Service Advisor/Writer to join our busy service department in Elmira, NY. Previous automotive service advising/writing experience is required. This is not an entry-level position. Applicants without relevant automotive service experience will not be considered. We’re looking for someone who understands how a dealership service department operates, communicates well with customers and technicians, and can keep things moving in a fast-paced shop. What You’ll Do • Greet customers and discuss their vehicle concerns and service needs. • Write accurate repair orders and estimates. • Explain recommended repairs, maintenance, and associated costs. • Schedule and prioritize work to maintain efficient shop flow. • Communicate with technicians regarding diagnosis, repairs, and completion times. • Keep customers informed throughout the repair process. • Maintain accurate service records and documentation. • Address customer questions and concerns professionally. • Use dealership software to schedule appointments, manage repair orders, and process completed work. • Follow up with customers to ensure a positive service experience. What We’re Looking For • Previous Service Advisor/Writer or directly related automotive service experience is required. • Working knowledge of vehicle systems, repairs, and maintenance. • Strong customer service and communication skills. • Ability to communicate effectively with both customers and technicians. • Strong organizational and multitasking skills. • Ability to work efficiently in a busy service department. • Basic computer skills and the ability to use dealership software. • Valid driver’s license with a good driving record. What We Offer • Competitive pay based on experience and performance. • Health and dental benefits. • 401(k) plus pension plan. • Paid holidays and vacation time. • Ongoing training and development. • Employee pricing on parts and service. Please apply only if you have relevant automotive service experience.