Mercedes-Benz of Gilbert is an independently owned and operated dealership serving the Gilbert area. With our state of the art facility and successful sales and service team we need motivated and driven individuals to join our team! Applicants with automotive BDC experience or phone experience is preferred although we will train the right applicant. . Hours are Mon-Fri and possibly Saturdays. WHAT WE OFFER: • Paid Training • Benefits • Promotes from within RESPONSIBILITIES: • Responsible for some inbound calls and making outbound follow-up calls to recent service department customers • Utilize the CRM databases for communication cycles with customers • Educate self on latest service & product offerings, including pricing • Be available to respond to email inquiries in a professional, well-spoken manner • Prepared to interact with customers via phone calls every day (similar to call center processes) • Direct customers to product information resources, including those available on the internet • Check email frequently and respond to inquiries immediately REQUIREMENTS: • Excellent verbal and written communication skills • Able to handle objections over the phone • Call center experience preferred • Proficient with Microsoft Word, Excel, and Outlook • Time management, prioritization skills, and the ability to multi-task are required • works well in a busy environment • Self-motivated and goal oriented • Must be willing to submit to a drug screen prior to employment