Porcaro Ford is looking for a Service Experience Coordinator to support our Service Department and help deliver a stress-free, more convenient customer experience. This role works closely with the Service Manager and service team to coordinate appointments, customer communication, pick-up and delivery scheduling, and mobile service experiences. The right person will be organized, dependable, comfortable talking with customers, and able to help keep the department moving efficiently. Responsibilities: • Coordinate service appointments and help manage the daily service schedule • Assist the Service Manager with customer follow-up and department organization • Schedule and track customer pick-up and delivery appointments • Help coordinate mobile service visits and customer communication • Communicate with customers by phone, text, and email • Work with service advisors, technicians, and drivers to keep appointments on track • Monitor appointment status and help prevent delays or missed communication • Help ensure customers receive a professional and convenient service experience • Support daily workflow, scheduling updates, and service department needs Requirements: • Strong communication and customer service skills • Organized and able to manage multiple tasks at once • Comfortable using computers, phones, email, and scheduling systems • Dependable, professional, and detail-oriented • Able to work well with service advisors, technicians, managers, and customers • Automotive service experience is helpful but not required • Previous scheduling, dispatching, BDC, receptionist, or coordinator experience is a plus Benefits: • Competitive hourly pay of $18.00 - $25.00 per hour, paid weekly • Full-time schedule • Paid training • Career growth opportunity within the dealership • Supportive team environment • Employee vehicle purchase opportunities • Benefits available based on eligibility About the Company: Porcaro Ford is a family-owned Ford dealership located in Racine, Wisconsin. We are focused on providing a professional, helpful, and convenient experience for our customers in sales, service, parts, Quick Lane, mobile service, and Ford Blue Advantage. If you are organized, customer-focused, and looking for a stable full-time role with room to grow, we encourage you to apply for the Service Experience Coordinator position at Porcaro Ford. ```