Automotive Service Advisor / Assistant Manager Join Our Fast-Paced, Customer-Focused Team! Are you a charismatic, energetic, and process-driven professional with a passion for delivering outstanding customer service in the automotive industry? Do you thrive in a fast-paced dealership environment and have the initiative and attitude to do whatever it takes to succeed? If so, we want to hear from you! We are a well-established, family-owned, multi-franchise automotive dealer group representing Ford, Nissan, Chrysler, Dodge, Jeep, and Ram, seeking a Service Advisor/Assistant Manager to join our dynamic team. This is a leadership role for someone with a proven track record in automotive dealership service operations and a deep understanding of key performance indicators (KPIs), service benchmarks, and operational excellence. Responsibilities: • Greet customers with professionalism and enthusiasm • Write and manage repair orders from intake to delivery • Communicate effectively with technicians and parts department • Maintain high levels of CSI (Customer Satisfaction Index) • Monitor and manage daily service department workflow • Assist in coaching and supporting service advisors and support staff • Track and analyze department KPIs and performance metrics • Help implement and maintain efficient service processes and best practices • Step up and lead when the Service Manager is unavailable Qualifications: • Minimum 3 years of experience in an automotive dealership service department • Proven understanding of service department KPIs (ELR, hours per RO, CSI, etc.) • Strong customer service skills with a people-first mentality • High energy, self-motivated, and “whatever-it-takes” attitude • Excellent communication, organizational, and leadership skills • Experience with DMS systems (e.g., Dealertrack, CDK, Reynolds & Reynolds) preferred • Bilingual a plus, but not required What We Offer: • Competitive pay plan (salary + performance bonuses) • Health, dental, and vision benefits • 401(k) retirement plan • Paid time off and holidays • Supportive and high-performance team culture • Opportunity for career growth and advancement Apply today and bring your drive and leadership to a service department that values excellence, efficiency, and exceptional customer care. We are an equal opportunity employer and value diversity in our workplace.