The Sales Manager is a key sales role responsible for driving performance, selling, coaching and developing the sales team, and ensuring that every customer interaction reflects the Lenz brand... fast, professional, transparent, and nationwide-capable. This position will be involved in the day to day execution of the sales, F&I, sales processes, lead management, inventory knowledge, and production goals while supporting a high-volume, high-expectation environment. Key Responsibilities Lead by example, conduct sales and finance at a high level, help coach, and motivate a team of sales professionals to hit monthly sales goals. sales meetings, product knowledge sessions, and closing training. Identify performers, set clear expectations with accountability and follow-up. Maintain a positive, energetic culture that aligns with the Lenz identity. Sales Process & Customer Experience Understand and have consistent usage of CRM and other software for lead management, task completion, and follow up. Support sales staff on difficult negotiations and deal structuring. Guarantee a highly professional, zero-pressure customer experience both in-store and online. Review all leads, calls, and opportunities to verify proper handling and speed to the customer. Make sure customers receive accurate information regarding pricing and shipping/delivery. Inventory Knowledge Maintain strong awareness of current truck market trends, competitors, and pricing changes. Partner with the the buying team and management to provide insights on high demand units and aged inventory. Be certain you and the team consistently understands inventory features, benefits, and selling points. Operational Excellence Confirm sales documentation accuracy before submitting to the office. Help make showroom and lot presentation professional and organized. Assist with vehicle delivery coordination, shipping logistics, and out-of-state customer processes. Performance Tracking & Reporting Provide weekly/monthly updates for ownership/management on performance, concerns, and opportunities. Help identify bottlenecks in process and propose improvements. Required Qualifications • Minimum 3–5 years of auto sales experience; management experience preferred but not required. • Available to work flexible hours and weekends • Strong understanding of CRM processes (VinSolutions experience a plus). • Excellent communication and conflict-resolution skills. • Ready to waste no time on learning new product ins and outs, eager to improve. • Ability to work in a fast-paced, high-volume dealership environment. • High personal integrity, professionalism, and customer-focused mindset. • Professional, well-groomed personal appearance. Preferred Skills • Experience with Cox Automotive Software. • Strong sales and closing ability and coaching style. • Understanding of nationwide sales, shipping, and digital retailing. About Us. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.