Job Details: Job Location: Inova Fairfax Medical Center - Falls Church, VA, Education Level: None, Salary Range: $14.00 - $14.50Hourly, Travel Percentage: None, Job Shift: Day, JOB FAIR - Internal Ambassador  Date: Friday, May 1st, 2026, Time: 8 AM - 3 PM Employee Type: Full-Time / And Part Time Job Type: Hospitality/Healthcare  LOCATION: 8260 WILLOW OAKS CORPORATE DR, STE #850 Fairfax, VA 22031  Email contact:  [email protected]   Experience: High school diploma/GED    Job Summary  The Internal Ambassador is responsible for providing exceptional support to patients, visitors, and staff within the hospital environment. Working inside the facility, the Internal Ambassador ensures a welcoming, professional, and safe atmosphere by guiding individuals to their destinations, assisting with general inquiries, and providing non-clinical support to enhance the patient experience. Under the supervision of the MHS Team Lead or Manager, the Internal Ambassador plays a key role in improving customer satisfaction and operational flow within the hospital.    Key Responsibilities  Greet and assist patients, visitors, and hospital staff in a courteous and professional manner  Provide directions and escort patients and visitors to appointments, departments, or waiting areas  Respond to general inquiries and resolve concerns or redirect appropriately  Coordinate with clinical and non-clinical departments to ensure smooth communication and support  Monitor high-traffic areas to ensure a welcoming and organized environment  Support patient discharge by coordinating transportation or providing wheelchair assistance if trained  Maintain confidentiality and comply with HIPAA regulations  Maintain a clean, safe, and professional appearance in all assigned areas  Communicate clearly with the MHS Team Lead or Manager regarding any incidents, delays, or unusual activity  Perform other duties as assigned  Qualifications: Qualifications and Requirements  High School Diploma/GED  6+ months of experience in a customer-facing or healthcare-related role preferred  Must be able to work legally in the United States  Must pass background and drug screenings  Strong communication and interpersonal skills  Ability to remain calm and professional in a busy hospital environment  Passion for helping others and delivering excellent customer service  Required to meet immunization or health screening requirements  Physical Requirements  Regularly required to stand, walk, sit, use hands, talk, see, and hear  Must be able to lift and/or move up to 50 pounds occasionally  Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances  Ability to work flexible schedules and extended hours as needed