Position Summary: To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. Requirements: • Possess a strong sense of teamwork • Ability to follow instructions • Has integrity • Takes initiative • Fits the Nothing Bundt Cakes Culture • Has the ability to work well under pressure • Outgoing and friendly personality • Ability to multitask while paying special attention to detail • Strong sales ability • Genuine care of others needs • Ability to work with a sense of urgency Responsibilities may include but are not limited to: • Abide by all NBC policies and procedures • Uphold NBC's image and brand • Assist other departments when necessary • Introduce walk-in guests to our bakery and our products with a guest tour • Assist guests with walk-in orders while using creative solutions • Suggest balloon sales, show porcelain items, and up-sell with candles and cards • Assist phone guests by placing incoming orders • Give cake presentations while performing quality control tests • Operate & balance (POS) point of sale with accuracy and efficiency • Gather guests email addresses • Keep samples available during all hours of operation • Maintaining a strong knowledge of NBC's products, prices, and promotions • Keep retail area clean, swept, neatly merchandised, • Dust all retail surfaces twice per week, including all counter tops, and POS stations • Duties assigned by crafting department such as fluffing bows and making design pieces. • Track inventory and commission sales