Public Area Attendant (Houseperson) Job Summary: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for common areas, guest requests/needs, and first impression of the hotel. Detail-oriented in maintaining the general cleanliness of the property. Must be able to carry out any assignment in accordance with company standards or as required by management. PART-TIME POSITION (2-3 shifts per week with possibility to become FULL-TIME) 3pm-11pm shift // WEEKEND AVAILABILITY REQUIRED Hilton Garden Inn Outer Banks Company Benefits: (dependent upon hours/tenure/performance) • Compensation: $16.50 per hour • Weekly Cash Incentives based on previous week's work-load (equates to an extra one to three dollars hourly) • Paid Vacation • Paid Birthday • Time and a half pay for Holidays (Easter, Thanksgiving, Christmas) • Medical, Dental, and Vision plans • 401K Plan - Company matches up to 3% • Team Member Travel Program - highly discounted rates at Hilton Brand hotels • YMCA Corporate Discount • Monthly Incentives • Seasonal Bonuses • Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College • Employee Recognition and Appreciation Program • Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts ESSENTIAL FUNCTIONS • Keep lobby areas and furniture clean and neat. • Clean guest landings and vending rooms. • Clean and maintain all stairwells, including ground floor tile. • Vacuuming, carpet cleaning, sweeping, mopping, heavy cleaning. • Check and maintain the physical condition of the hotel. • Clean public restrooms and replenish amenities, including employee restroom. • Obtain assignments from Front Desk and HelloShift. • Check your equipment; make sure to restock for next shift. • Know the security procedures for entering a guest room. • Report damages to Front Desk. • Answer Relay Radio and HelloShift when requested. • Empty trash cans (indoor/outdoor). • May be required to clean guest rooms. • Keep Indoor/Outdoor Pool, Fitness Centers, Business Center clean and stocked. • Keeps elevators and elevator tracks clean and free of dirt. • Accommodate guest special requests and deliver items courteously. • Answer guest questions regarding hotel and local area facilities and services. • Responsible for the proper administration of key control for issued keys. • Carry out any reasonable request by management that you are capable of performing. • Must be available day before & day of QA Inspection. • Turn in daily shift checklist to management. TECHNICAL SKILLS • Familiar with frequently used standard operating procedures. • Ability to work independently with minimum supervision, prioritizing pertinent tasks. • Ability to communicate effectively both written/verbally with diplomacy and respect. • Individual must possess a good work history and stability. • Willingness to respond to emergency situations on short notice. • Individuals must be service and detail oriented. • Must comply with all department, hotel, and corporate standard operating procedures. • Responsible for knowing Hotel emergency procedures. • Communicates in a respectful manner on HelloShift following Code of Conduct guidelines. • Use company approved cleaning chemicals for each assigned task. GUEST RELATIONS • Be ready available/approachable for all guests. • Take proactive effort when dealing with guest concerns. • Extend professionalism and courtesy to guests at all times. OTHER REQUIREMENTS In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by management: • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work. • Carry out all reasonable requests by leadership team. • Comply with department uniform and appearance standards. • Must be capable of how to read, write, and speak English fluently. OBX Resort, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.