Reports To: Center Director Supervises: Assistant Director, Lead Teachers, Teachers, and Classroom Support Staff Position Summary The Operations Manager / Enrollment Specialist supports the Center Director in the daily operation of the school, with a primary focus on staff management, classroom operations, enrollment, tours, and prospective family follow-up. This position serves as a key member of the leadership team and works directly under the supervision of the Center Director. The Operations Manager / Enrollment Specialist helps ensure that the school operates smoothly each day, teachers are meeting expectations, classrooms remain properly staffed and compliant, and prospective families receive a professional and welcoming enrollment experience. The Center Director maintains overall leadership and final decision-making authority for the school. Operations & Staff Management • Oversee the daily operations of the school under the direction of the Center Director. • Provide daily supervision and direction to teaching staff. • Support and supervise the Assistant Director in daily operational responsibilities. • Monitor staff attendance, punctuality, professionalism, and performance. • Ensure employees are following assigned schedules and responsibilities. • Coordinate classroom coverage, teacher breaks, lunches, call-outs, and staffing adjustments. • Ensure teacher-to-child ratios are maintained throughout the day. • Conduct regular classroom walkthroughs. • Observe teacher performance and classroom management. • Ensure classrooms are clean, organized, safe, and properly supervised. • Monitor compliance with classroom schedules, lesson plans, meals, diapering/toileting, nap, outdoor activities, and transitions. • Provide coaching, guidance, and feedback to teachers. • Follow up on expectations and instructions provided by the Center Director. • Address routine staff concerns and performance issues. • Document recurring concerns and report them to the Center Director. • Assist with staff improvement plans and disciplinary documentation when requested. • Help maintain a positive, professional, and accountable work environment. • Ensure staff understand and follow school policies and procedures. Enrollment & Tours • Conduct professional school tours for prospective families. • Explain the school’s programs, classrooms, curriculum, schedules, policies, and enrollment process. • Create a welcoming and positive first impression for prospective families. • Answer questions regarding classroom availability and program options. • Explain tuition, registration fees, deposits, and enrollment requirements using information approved by the Center Director. • Follow up with families after tours. • Maintain communication with prospective families throughout the enrollment process. • Track tour leads and enrollment opportunities. • Follow up with families who have expressed interest but have not yet enrolled. • Assist families with enrollment paperwork and required documentation. • Coordinate start dates and classroom placement with the Center Director. • Communicate upcoming enrollments to teachers and the leadership team. • Maintain accurate enrollment and prospective-family records. • Help identify opportunities to increase enrollment and classroom occupancy. • Support enrollment events, open houses, and school marketing initiatives. Family Communication • Provide professional and courteous communication with current and prospective families. • Assist with routine parent questions and concerns. • Direct significant concerns, complaints, financial matters, or sensitive situations to the Center Director. • Help ensure families receive accurate and consistent information regarding school procedures. • Support communication between families, teachers, and administration when appropriate. Classroom & School Oversight • Monitor the overall flow of the building throughout the day. • Ensure classrooms are operating according to school expectations. • Identify areas that need immediate support. • Assist in classrooms when necessary to maintain ratios or safe operations. • Verify that classroom documentation and daily reports are completed correctly. • Monitor staff interactions with children to ensure appropriate supervision and professionalism. • Immediately address or report safety concerns. • Help ensure that opening, transition, nap, meal, outdoor, and closing procedures are followed properly. Safety & Compliance • Support the Center Director in maintaining compliance with state licensing requirements. • Monitor staff compliance with health, safety, sanitation, supervision, and classroom procedures. • Conduct routine safety checks throughout the school. • Ensure required ratios are maintained. • Immediately report serious incidents, injuries, licensing concerns, or policy violations to the Center Director. • Assist with preparation for licensing visits, inspections, and internal compliance reviews. Administrative Support • Assist the Center Director with daily administrative responsibilities as needed. • Help maintain employee schedules and staffing coverage. • Assist with onboarding and orientation of new staff. • Maintain organized enrollment and operational records. • Assist with staff meetings and training. • Communicate daily priorities and expectations to staff. • Follow up to ensure assigned tasks are completed. • Support special events, school programs, and family activities. Leadership Responsibilities The Operations Manager / Enrollment Specialist is expected to act as a visible leader throughout the school. This includes: • Being available and present in classrooms and common areas. • Providing clear and respectful direction to employees. • Holding staff accountable for school expectations. • Supporting teachers while maintaining professional boundaries. • Helping resolve routine operational challenges before they escalate. • Communicating important concerns promptly to the Center Director. • Maintaining confidentiality regarding staff, children, families, and school matters. • Modeling professionalism, reliability, communication, and teamwork. Scope of Authority The Operations Manager / Enrollment Specialist has authority to: • Direct teachers and classroom staff during daily operations. • Assign or adjust classroom coverage. • Manage staff breaks and lunches. • Address routine performance concerns. • Reinforce existing school policies. • Provide coaching and corrective feedback. • Coordinate and conduct tours. • Follow up with prospective families. • Assist families through the enrollment process. The following remain under the final authority of the Center Director and/or Ownership: • Hiring and termination decisions • Final disciplinary decisions • Changes to employee compensation • Tuition changes or special financial agreements • Refunds or account adjustments • Changes to school policies • Serious parent complaints • Licensing decisions • Major incident response • Final enrollment exceptions • Budget and financial decisions