General Purpose: The direct service (patient-care) volunteer provides patient care and support services according to his/her experience and training and in compliance with organization policies and the volunteer careplan. Essential Functions: • Serves as an integral member of the hospice interdisciplinary group (IDG) amid various settings: home care; respite; inpatient; and/or bereavement • Participates in volunteer general orientation and additional training as appropriate to assigned duties • Participates in volunteer educational in-services • Serves the patient and family/caregiver under guidance of the Volunteer Coordinator and Registered Nurse (RN) • Serves as substitute family/caregiver in the patient’s home setting performing activities that the volunteer has been prepared for and has agreed to perform • Provides input into the IDG plan of care as appropriate • Maintains patient/family privacy and confidentiality • Completes assignments as requested and assigned • Documents volunteer services accurately and appropriately • Maintains open communication and reports regularly to the Volunteer Coordinator or designee • May have access to personal health information (PHI) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department. Possible Duties: • Patient companionship/support • Patient caregiver companionship/support • Respite relief for patient caregiver • Light housekeeping • Outside maintenance/chores • Shopping/errands • Laundry • Meal preparation • Bereavement telephone calls • Bereavement companionship visits • Bereavement support group assistance • Funeral/viewing • Bereavement memorial service assistance Minimum Education & Experience Requirements: • Successful completion of the provided hospice’s volunteer training and orientation program • Previous volunteer experience may be helpful Knowledge, Skills, & Abilities Required: • Desire to be of service to others • Empathy for the needs of the ill, injured, frail and the impaired • Ability to work as a team member • Experience, knowledge or willingness to learn in area being assigned • Meets all health requirements set by Interim HealthCare Hospice, if applicable • Able to provide proof of valid driver’s license, if applicable • Good oral and written communication skills • Good organizational skills • Able to hear, speak, and write and read in English in a manner understood by most people • Able to read ten (10) point or larger type • Able to effectively handle multiple tasks or functions • Able to read and follow written instructions and document services provided Working Conditions & Physical Effort: • Able to constantly travel locally from assignment to assignment • Able to constantly stand, walk, bend, stoop, squat, kneel and reach freely • Able to constantly grasp with thumb in opposition to fingers of palm, i.e. manipulate pen, knobs or objects • Able to frequently lift and carry up to 50 pounds in order to carry out daily job functions and related activities that may be required.