BMW of the Main Line, Philadelphia's BMW Dealer is looking for a Service Advisor to join our team. This is an excellent opportunity for any automotive professional who is passionate about customer service. Qualifications: • Minimum 1 year experience as a Service Advisor in a dealership or tire store setting • Passion to provide the highest level of customer service • Excellent communication and organizational skills • Ability to perform in a fast-paced environment • Familiarity with automotive software - CDK a plus • Professional attitude and appearance • Ability to pass pre-employment screening including driving, drug and background Responsibilities: • Build rapport with all customers and expand your personal “book of business” • Assist and advise customer with all automotive service needs • Handle all incoming calls in a professional manner • Set, manage and deliver on customer expectations • Maintain accurate and timely communication during service visit • Create, monitor and complete quality work orders and invoices • Provide clear estimates of work required and recommended • Initiate and manage extended warranty and insurance claims • Ensure legal and warranty compliance on all documents and processes • Produce clear invoices with complete explanations of work performed or declined • Maintain a positive, team-oriented relationship with technicians and parts personnel • Assist all dealer personnel as required to foster positive outcomes for customers and coworkers • Complete and all required factory and company training Benefits: • Generous and unique pay plan based on RO count, sold hours, labor and parts gross, and several other key performance indicators • Paid Vacation based on regular sales commissions • 401K with company match • Excellent health benefits including vision and dental with generous company contribution • Company paid life and disability with supplemental plans available • Employee purchase program • Discounts on parts and repairs for immediate family members • Caring work environment • State of the art facility