As a Power sports service advisor at Scranton Powersports in Vernon, CT, you will play a vital role in ensuring exceptional customer service and operational efficiency in a dealership specializing in motorcycles, ATVs, snowmobiles, and other power sports vehicles. Responsibilities: • Greet customers warmly, understand their concerns, and provide detailed information about necessary services and repairs for their power sports vehicles. • Create and manage service orders meticulously, ensuring accurate documentation of customer information, vehicle details, and service requests. • Prepare repair cost estimates, explain charges to customers, and process invoices promptly upon service completion. • Schedule service appointments efficiently, optimizing workflow and departmental efficiency. • Be the main point of contact for customers throughout the service process, providing regular updates on vehicle status and addressing any questions or concerns promptly. • Maintain precise records of services, parts used, and customer interactions in the dealership's management system. • Collaborate closely with service technicians to understand repair needs and ensure customer satisfaction. • Address customer complaints promptly and effectively to ensure a positive customer experience. • Promote service packages, maintenance programs, and additional services to customers when appropriate. Requirements: • Prior experience in a service writer or customer service role, preferably in the power sports, automotive, or motorcycle industry. • Familiarity with power sports vehicles, parts, and repair processes is highly desirable. • Strong verbal and written communication skills to interact effectively with customers and team members. • Ability to manage multiple tasks, prioritize work, and pay attention to detail in a fast-paced environment. • Proficiency in using dealership management software and other computer applications. • Commitment to delivering exceptional customer service and satisfaction. Benefits: • Competitive weekly paid salary plus monthly bonus • Health insurance • Retirement plans • Employee discounts on products and services • Opportunities for professional development and training About the Company: Scranton Powersports is a leading dealership located in Vernon, CT, specializing in power sports vehicles. We are committed to providing top-notch customer service and maintaining a professional work environment for our employees.