Duties • Assist customers, service advisors and technicians in a professional and efficient manner. • Oversee the parts sales process from customer inquiry to finding the part to invoicing the customer. • Work with the parts manager and parts team on a daily basis that will help make the department more efficient. • Ensure that customers receive prompt, courteous, and effective service. • Complete special order part request for any parts that need to be ordered for the customer. • Communicate with customer on the status of any parts ordered and notify them upon delivery to the dealership. • Perform other duties as assigned. • Serve as backup to parts counterperson or stocking clerk as necessary. • Read and understand computer catalogs, in order to determine replacement part numbers and prices. • Must follow all company policies and procedures. • Understand and follow federal, state and local regulations applicable to industry. Qualifications • Must have prior Parts counter experience • Experience with auto parts sales preferred. • People focused and obsessed with providing great customer service • Ability to work in a fast-paced work environment • Strong organizational and time management skills • Professional appearance and strong work ethic • Proficient with computer skills is preferred • Valid and current Driver's License with ability to maintain a good driving record.