RESPONSIBILITIES: * Managing leads, appointments, and CRM data integrity * Supervising and training BDC staff to meet performance goals * Ensuring prompt, professional customer communication (phone, email, chat, text) * Coordinating with sales and service teams to maximize opportunities * Developing follow-up processes and campaigns to drive engagement * Tracking KPIs, generating reports, and optimizing lead conversion EXPERIENCE: * 1–3 years of experience in customer service, automotive, or internet sales preferred * High school diploma or equivalent * Some college or a degree in business, marketing, or a related field preferred * Strong computer proficiency (CRM systems, Excel, Outlook, etc.) * Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Elead, Reynolds and Reynolds) * Excellent written and verbal communication skills * Highly organized with attention to detail * Ability to multitask and prioritize in a fast-paced environment BENEFITS: * Competitive pay *Excellent benefits Medical/Dental/401k * Paid Vacation & More