Join Berglund Luxury Roanoke as a Luxury Automotive Service Advisor, supporting clients across our Mercedes-Benz, Volvo, Land Rover, and INFINITI brands. You will serve as the trusted liaison between clients and our expert service team, coordinating vehicle maintenance and repairs while delivering a personalized, seamless experience with precision, clear communication, and professionalism. We are seeking a confident, highly organized professional who enjoys building client relationships. The ideal candidate has a strong understanding of how vehicles operate and can translate technical information into clear, helpful guidance for clients. They remain composed in a fast-paced environment and take pride in providing the attentive, elevated service luxury clients expect. Responsibilities • Greet and consult with customers regarding their luxury vehicles' service needs. • Provide accurate estimates of service costs and timelines. • Coordinate with technicians to schedule and expedite repairs or maintenance. • Keep customers informed throughout the service process, addressing any questions or concerns. • Maintain detailed service records and ensure proper documentation. • Up sell recommended services and products to enhance vehicle performance and customer satisfaction. • Collaborate with parts and service departments to ensure availability and timely delivery of services. • Ensure compliance with company policies, safety guidelines, and manufacturer standards. Requirements • Previous experience as a Service Advisor, preferably in a luxury automotive environment. • Strong communication and interpersonal skills with the ability to build trusted client relationships. • Excellent organizational skills and attention to detail. • Ability to manage multiple priorities effectively in a fast-paced environment. • Working knowledge of automotive systems and repair processes. • Proficiency with service scheduling and customer management software. • Valid driver’s license and a clean driving record. Compensation & Benefits • Compensation ranging from $80,000 to $120,000 per year (base pay + commission). • Comprehensive health, dental, and vision insurance plans. • 401(k) retirement plan. • Paid time off and holiday benefits. • Ongoing training and career development opportunities. • Employee discounts on vehicles, service, and parts at all Berglund Automotive locations. About the Company Berglund Luxury Roanoke is part of Berglund Automotive, a respected, family-owned automotive group with 10 locations representing 20 brands across Southwest and Central Virginia. Our luxury dealerships combine the personalized experience of a premium automotive environment with the stability and resources of a well-established regional organization committed to exceptional vehicles, service, and client care. Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.