Job Details: Job Location: Pan Oston - Bowling Green, KY, Position Type: Full Time, Education Level: High School/GED, Salary Range: Undisclosed, Travel Percentage: Road Warrior, Job Shift: Any, Job Category: Manufacturing, Own Your Future at Pan-Oston 100% Employee-Owned • Bowling Green, KY At Pan-Oston, you’re more than an employee — you’re an owner. For over 50 years, we’ve built retail solutions for some of North America’s biggest brands while building careers people are proud of. Why Join Us? Employee Ownership (ESOP) – Share in the company’s success Work-Life Balance – Flex time for life’s important moments Family-Focused Benefits – Childcare assistance & family coverage Career Growth – Tuition reimbursement & advancement opportunities Supportive Culture – A team built on respect, community, and integrity Growing Company – Backed by a $10M facility expansion in Bowling Green Benefits Include Competitive Pay Health Insurance FREE Dental & Vision for Employee & Family PTO, Sick Days & Paid Holidays Paid Volunteer Time Employee Assistance Program Gym Membership Discounts Build More Than Products — Build a Career You Can Own. Now Hiring: FIELD SERVICE TECHNICIAN PURPOSE OF POSITION: The Field Service Technician / Technical Support Specialist is responsible for providing technical support, product installation, and service to customers both remotely and on-site. This role plays a critical part in ensuring customer satisfaction through effective troubleshooting, timely service coordination, and continuous improvement of products and processes. RESPONSIBILITY AND AUTHORITY: Provide technical troubleshooting support to customers via phone and email Perform product installations and service at customer locations Install and test CFE hardware for the SCO product line Conduct site evaluations to assess installation requirements and service needs Assist with trade show installations and de-installations Enter and process service parts orders Dispatch service and/or installation technicians as needed Create and issue service data reports Initiate internal corrective actions and document change requests Manage projects related to installations, service, and customer support Qualifications: MINIMUM POSITION REQUIREMENTS (Skills & Abilities) High school diploma or equivalent (GED); trade or vocational school preferred Strong organizational and communication skills Basic knowledge of electrical components, properties, and testing devices Ability to be on-call after hours for customer support Ability to travel independently and frequently to customer locations Must be able to travel with minimal notice 1–3 years of experience in a related field (preferred) Experience using hand and power tools for metal and woodworking ADDITIONAL SKILLS OR ABILITIES Experience in field service, equipment installation, or technical support environments Familiarity with retail systems or self-checkout (SCO) technology Basic computer and reporting skills Frequent travel required Ability to lift and handle equipment as needed Work in various customer site environments, including retail and industrial settings