Join Our Talent Community! We don’t have any openings at this location right now, but we’re always on the lookout for great people to join our team. If you’re interested, go ahead and apply! This lets us get to know you and reach out when the right spot opens up. If you’re passionate about helping others and want to be part of a supportive, fun team, we’d love to connect with you! • Bilingual New Patient Scheduler • Billing Specialist • Case Management See below for the job descriptions for each position! Bilingual New Patient Scheduler Primary Functions: • Manages telephone calls as well as new patient inquiries via mail or fax; return patient phone appointment requests in a timely manner. • Answers phones appropriately and professionally, providing excellent customer service. • Clarifies information needed by the caller and determines the best course of action to meet the patient’s needs. • Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly. • Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols. • Collects and enters patient's demographics in the system completely and accurately • Verifies any information necessary in preparation for office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.). • Direct patient calls regarding medical inquires to the appropriate resource. • Performs other duties as assigned Billing Specialist Primary Functions: • Verification of client’s insurance • Prepare and submit claims • Monitor payments for any lapses and send out patient statements • Reconcile payments • Work denied claims and send appeals when necessary • Answer billing questions over the telephone • Performs other tasks as directed by manager Case Management Primary Functions: • Answering incoming patient calls. • Completing all new patient admissions and entering it digitally. • Verifying relevant medical history for each patient. • Scheduling appointments for new patients, specialist consultations, tests, and • procedures. • Answering and following up with phone and email inquiries. • Sending and requesting Medical records. • Addressing any patient complaints or concerns. • Performing clerical work, such as filing, copying, or faxing. • Complying with the regulations and policies of the facility. • Other duties as assigned