Customer Care Representative (Automotive Sales and Service Department) Join a team that puts customer experience first. At North Brothers Ford, we are looking for a friendly, organized, and motivated Customer Care Representative to be a key part of our growing service department. What You’ll Do • Be the first point of contact for our customers, handling incoming calls with professionalism and care • Schedule service appointments and ensure a smooth check-in experience • Follow up with customers after service visits to ensure satisfaction and build lasting relationships • Coordinate and manage a small fleet of loaner vehicles for customer convenience • Support the service team by following processes and ensuring accurate communication • Answer incoming phone leads for new and used car department What We’re Looking For • A positive attitude and strong communication skills • Ability to multitask and manage multiple phone lines in a fast-paced environment • Strong attention to detail and ability to follow established processes and scripts • A team-oriented mindset with a willingness to learn and grow Previous experience in customer service or automotive service processes is a plus—but not required. We’re happy to train the right person who brings enthusiasm and a customer-first mindset. Why Join Us • Be part of a supportive and growing team • Gain valuable experience in the automotive industry • Opportunity for growth and advancement All applications are kept strictly confidential, and we welcome candidates from all backgrounds to apply.