LV Petroleum is searching for an AGM for Sbarro's located inside our fast-paced travel center! If you are a restaurant leader that has a passion for providing excellent customer service, than apply today! Staff Management & Leadership • Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies. • Supervise and motivate restaurant staff, providing guidance and support during shifts. • Delegate tasks effectively to team members, ensuring that work is completed in a timely and efficient manner. • Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement. Customer Service • Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences. • Handle customer complaints and concerns in a professional and timely manner, ensuring issues are resolved to the customer’s satisfaction. • Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude. Financial Management • Assist in managing the restaurant’s budget, including monitoring expenses, labor costs, and food inventory to maximize profitability. • Help track sales, expenses, and daily financial records. • Assist with payroll processing and ensure that labor costs are within budget. Safety & Compliance • Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety. • Implement and enforce cleaning and food safety procedures for staff. Marketing & Promotion • Assist with local marketing efforts and promotions to increase awareness and drive sales. • Help execute promotional campaigns and ensure they are well communicated to customers. • Support initiatives that attract new customers and retain loyal ones. ​GrabJobs Reporting & Communication • Regularly report to the General Manager regarding operational issues, staff performance, and financial status. • Provide feedback on restaurant performance and recommend strategies for improvement. Requirements Skills & Qualifications • Education: High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred. • Experience: At least 2-3 years of experience in a supervisory or management role in the food service industry. • Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively. • Customer Service: Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner. • Financial Acumen: Experience managing budgets, controlling costs, and maximizing profitability. • Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment. • Communication: Strong verbal and written communication skills. • Problem-Solving: Ability to think on your feet and make quick, effective decisions. • Attention to Detail: High attention to detail in managing operations, food quality, and staff performance. Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Paid Time Off (Vacation, Sick & Public Holidays) • Weekly Pay • Growth Opportunities • #LI-DNI