Walkin Interviews Welcome Weekdays 1-4 900 AMERICAN RD, Napoleon OH Key Responsibilities: 1. Team Leadership & Supervision: • Lead by example, providing excellent customer service and maintaining Sbarro's standards for food quality and cleanliness. • Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly. • Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area). • Provide guidance and support to team members, helping them with any challenges or questions they may have. • Monitor employee performance during the shift and provide feedback to improve performance. • Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals. 2. Customer Service Excellence: • Ensure that all customers are greeted promptly and served in a friendly, professional manner. • Handle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfaction. • Ensure customer orders are prepared correctly and delivered in a timely manner. • Oversee the dining area and ensure that it is clean, organized, and meets Sbarro's standards. 3. Food Preparation & Safety: • Ensure food is prepared to Sbarro's quality standards, ensuring consistency and high-quality service. • Supervise kitchen staff to ensure all food is prepared and served according to food safety guidelines. • Maintain cleanliness in the kitchen, dining area, and restrooms, following proper sanitation and safety protocols. • Monitor inventory levels, ensure products are stocked, and notify management when supplies are low. 4. Cash Handling & Register Operations: • Operate cash registers, process transactions, and ensure accuracy in cash handling. • Ensure all payments are processed correctly and that team members are trained to handle cash and electronic payments. • Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the shift. 5. Training & Development: • Assist with the training and development of new team members, ensuring they understand their roles and Sbarro’s standards. • Provide ongoing training and support to current team members, ensuring they remain informed of operational changes, new menu items, and company policies. • Encourage team members to develop their skills and promote from within whenever possible. 6. Operational Support: • Assist the management team with opening and closing the restaurant, including securing the premises, completing paperwork, and preparing for the next shift. • Ensure compliance with all health, safety, and sanitation regulations. • Help manage labor and food costs to ensure the restaurant meets its financial targets. • Maintain operational standards and ensure the restaurant is always prepared for peak business periods. Skills & Qualifications: • Education: High school diploma or equivalent (required). • Experience: At least 1-2 years of experience in a customer service or food service role; previous leadership or supervisory experience preferred. • Leadership: Strong leadership skills with the ability to motivate, guide, and support team members. • Customer Service: Excellent customer service skills, with a focus on providing friendly, prompt service. • Communication: Strong communication skills with the ability to effectively interact with employees and customers. • Organization: Ability to manage multiple tasks, delegate effectively, and stay organized in a fast-paced environment. • Problem-Solving: Ability to identify problems and make decisions quickly to keep operations running smoothly. • Flexibility: Willingness to work various shifts, including nights, weekends, and holidays. Physical Demands: • Ability to stand and walk for long periods of time during shifts. • Ability to lift and carry items up to 50 pounds. • Ability to work in a fast-paced environment while managing multiple tasks simultaneously. • Ability to work in varying kitchen temperatures and conditions. Benefits Weekly pay. Opportunities for growth and advancement. • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Paid Time Off (Vacation & sick pay)