Job Details: Job Location: South Family Health Center - BERWYN, IL, Position Type: Per Diem/Registry, Education Level: 2 Year Degree, Salary Range: $16.60 - $18.60Hourly, Travel Percentage: Local - Location to Location, Job Shift: Any, Job Category: Health Care, Department: Clinical Manager Title: Director of Birth Center and Perinatal Education FLSA: Non-Exempt Job Summary: Provide direct service to pregnant participant and family during labor and delivery at the hospital or PCC Birth Center by assisting in communication between participant and caregiver as well as providing measures of comfort during the birth process. Maintain patient confidentiality at all times per the policies and procedures. Maintain ethical behavior at all times per the policies and procedures. Responds to internal and external customer needs in a positive manner, utilizing principles of the AIDET model; exceeding their needs and expectations and providing the highest quality service to ensure the best possible outcomes. Data collection and submission that is in accordance with established guidelines. Attend all trainings and meetings as required by the program. Plan services that will maintain supportive relationships with the pregnant person/family while providing information directed toward identified goals (birth plan.) Submit documentation and data collection in accordance with established timelines regarding prenatal, intra-partum, and post-partum activities. Complete all Core Curriculum training(s) required for this position. Perform all other duties as assigned. Qualifications: Key Competencies Dependable and reliable, demonstrating motivation to attend multiple births per month. Takes initiative to proactively recognize problems/opportunities and develop appropriate strategies to deal with them. Ability to manage multiple and competing demands and establish priorities. Ability to learn quickly and adapt to change in processes and organization. Makes data driven supported decisions wherever possible considering all relevant facts. Ability to work independently and as part of a collaborative team to meet health division goals and priorities. Acts cooperatively and contributes to teamwork. Willingness to act as a strong team player and bring an optimistic level of energy to the team. Maintains professional, technical, and technological proficiency in all aspects of the job. Excellent oral and written skills. Communicates decisions promptly, clearly. Excellent organizational skills and attention to detail, deadlines, and program compliance. Experience/Training: Constantly communicates with patients, families, and other healthcare providers. Must be able to exchange accurate information in these situations. Certifications/Licenses: Minimum of high school degree required. Completion of Doula coursework at an approved school Note: Not required to be an Illinois Medicaid Certified Doula. May pursue certification while in role. Once certification is obtained, Doula Trainee will work with PCC to begin credentialing process and move into Certified Doula role. Physical Demands: Must be able to cover other shifts as necessary. Ability to work late evening hours, weekend hours and scheduled holidays. Language Skills: Ability to read and write proficiently using the English language. Bilingual English/Spanish preferred/at some locations required.